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Red Balls of Fire

Bernard Kilonzo

Bernard Kilonzo

Admin

Lead Analytics Consultant

Join date: Dec 13, 2019

Bernard is a senior data analytics consultant based in Kenya with expertise in data analytics and visualization using Tableau, Power BI, and Shiny.

Bernard runs a remote-first data analytics and visualization consultancy firm Rigor Data Solutions. He spends much of his time helping clients design, develop, and deploy solutions that extract valuable insights. He has extensive experience in data analytics consulting, where he has successfully developed solutions for clients such as UNFPA, Social Impact, Day for Girls International, Evidence Action etc. Bernard is a 3X Tableau certified expert and has an undergraduate degree in Mathematics from Egerton University.

Outside work, Bernard loves watching medieval series, enjoys adventure travel, and orchard farming.

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Related Reading (471)

Jul 1, 2026 ∙ 3 min

Computing Customer Effort Score in Power BI

Overview Customer Effort Score (CES) has become one of the most reliable indicators of how smoothly customers can complete tasks, resolve issues, or navigate digital experiences. While satisfaction metrics capture how customers feel, CES captures something far more operational: How hard customers had to work. For organizations that want to reduce friction, streamline support, and improve retention, CES offers a direct lens into the moments where processes break down or demand unnecessary...

Jun 27, 2026 ∙ 3 min

Computing Customer Effort Score (CES) in Tableau

Overview Customer Effort Score has become one of the most influential metrics for customer experience teams because it shines a light on something every customer feels but rarely articulates: how hard it is to get things done. While satisfaction and loyalty metrics capture emotional outcomes, CES zeroes in on friction - those moments where processes, systems, or support interactions demand more effort than they should. For CX leaders, this makes CES a powerful early‑warning signal for churn,...

Jun 23, 2026 ∙ 2 min

Calculating Customer Satisfaction Score (CSAT) in Power BI

Overview Customer Satisfaction Score (CSAT) has become one of the most widely adopted metrics for operational and customer‑experience teams because of its ability to capture real‑time sentiment at the exact moment a customer interacts with a product, service, or support channel. Organizations rely on CSAT to understand whether day‑to‑day experiences are meeting expectations and to quickly identify where friction is emerging across the customer journey. In modern analytics environments, CSAT...

Jun 20, 2026 ∙ 2 min

Calculating Customer Satisfaction Score (CSAT) in Tableau

Overview Customer experience teams rely on customer satisfaction score (CSAT) as one of their most immediate signals of how well they are meeting customer expectations. Because it captures reactions at the exact moment a service is delivered, CSAT becomes a practical, day‑to‑day operational tool - not just a quarterly KPI. Teams use it to spot friction points, validate improvements, and understand how customers feel about specific interactions such as support calls, branch visits, deliveries,...

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